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CompareSure Fiduciary Duty Policy

  • Last updated: 26/10/25

At CompareSure, we are committed to integrity and prioritising our clients’ interests. This policy outlines our ethical responsibilities and dedication to transparency.

1. Conflict of Interest

  • All staff must avoid situations where personal or financial interests could compromise client advice.
  • If a conflict arises, it will be disclosed to the affected client as soon as practicable.
  • We will take appropriate steps to manage or resolve conflicts to protect client interests.

2. Disclosure of Status

  • That we are a licensed health insurance broker.
  • That we act for the client, not the insurer.
  • Any relationships or arrangements with insurers that could be relevant.
  • Our professional accreditations and industry compliance.

3. Enabling Informed Decisions

  • All communications will be clear, accurate, and in plain language.
  • We guide clients through completing applications, renewals, and insurer documentation.
  • Client questions will be answered promptly to ensure understanding.

4. Assistance to Clients

  • Applications, renewals, or cancellations will be submitted to insurers within two business days.
  • Staff will provide practical guidance to meet insurer requirements.
  • Client support will always be courteous and efficient.

5. Contracted Health Funds and Remuneration

  • Fees received are standard industry payments and do not influence the advice we provide.
  • Clients do not pay for our services.
  • Fees support our operations, including client support and administration.
  • In some cases, we may share fees with approved charities or partner organisations.

6. Disclosure of Fees

  • CompareSure is a broker paid by the insurers we represent.
  • Fees do not influence the impartiality of our recommendations.
  • Fees allow us to offer expert advice at no cost to most clients.

Participating Insurers

We collaborate with a trusted panel of health funds to provide reliable, ethical and transparent advice.

Australian Unity

One of Australia’s oldest health funds with 170+ years of history.

Health Partners

A leading not-for-profit fund prioritising value and service.

AHM

Part of Medibank, serving over 500,000 Australians.

HCF

Australia’s largest not-for-profit health fund.

nib

Providing health insurance to over one million residents.

HIF

Member-focused, award-winning not-for-profit fund since 1954.

Hunter Health Insurance (HHI)

Affordable health cover for 65+ years.

HCi

Member-owned since 1938, offering personalised service.

RT Health

Serving essential workers for over 135 years.

Real Health Insurance

Distributed by Greenstone with 60+ years experience.

Seniors Health Insurance

Tailored cover backed by nib.

Frank Health Insurance

Affordable cover by GMHBA.

GMHBA

90+ years of trusted community-focused coverage.

Bupa

Bupa delivers trusted, high-quality health cover designed to help you live a longer, healthier, happier life

Policy Review

This policy is reviewed regularly to maintain compliance and uphold CompareSure’s ethical standards.